Cisco 820-605 PDF Study Material

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Question No. 1

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Answer: A

Question No. 2

In which stage does the Customer Success Manager initially validate stakeholders?

Answer: A

Question No. 3

Which statement describes an end user adoption barrier?

Answer: D

Question No. 4

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

Answer: A

Question No. 5

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

Answer: D

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