Cisco 600-455 Actual Braindumps

Question No. 1

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

• A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
• B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
• C. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in thePost Call Survey context.
• D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
• E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
• F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Question No. 2

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

• A. pending contacts, callbacks, retries
• B. callbacks, retries, pending contacts
• C. retries, callbacks, pending contacts
• D. pending contacts, pending callbacks, pending retries

Question No. 3

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A. basic call control (answer, hold, retrieve, end, and make call)
• B. advanced call control (consultation, transfer after consult, conference after consult)
• C. agent historical reports
• D. ready and login reason codes
• E. phonebooks and workflows
• F. desktop for third-party ACD

Question No. 4

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

• A. transfer call routing from agent to agent
• B. CTI data on Cisco Agent Desktop screen pop
• C. Courtesy Callback
• D. Cisco Mobile Agents
• E. Cisco Extension Mobility for agents
• F. call queuing

Question No. 5

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

• A. Silent Monitor inbound voice calls
• B. secure communication using flow around mode
• C. NAT for address hiding
• D. normalize SIP messages using SIP profiles
• E. record calls by forking the media using build-in-bridge
• F. demarcation point between networks